Refund Policy

Refund window and eligibility

You may request a no-questions-asked full refund within 30 days of your first successful payment. You do not need to have experienced connection issues or completed technical troubleshooting to apply. Submit your request through the user panel and keep the support ticket for confirming the application date and related order.

The refund window is measured from the time of your first successful payment, not from account creation, client installation, or your most recent connection. For requests involving renewals, upgrades, or multiple orders, list each order separately so support can explain which orders are covered. These are not automatically treated as new first payments under this policy.

Eligible and ineligible cases

Within the window above, you may request a refund if the service does not meet your needs, your device configuration is unsuitable, or your plans have changed. A successful connection or use of some plan data does not, by itself, justify denying a no-questions-asked refund. This policy does not apply an additional deduction based on data already used.

Requests made after the refund window are not automatically covered by this commitment. Orders that were not successfully paid, have already been canceled, or have already been refunded cannot be refunded again. If there is unusual usage beyond the plan allowance, an account violation, or a payment dispute, the relevant records must be reviewed. These cases should not be decided based on a label alone; the basis and outcome must be explained in the support ticket. No unpublished data threshold will be applied.

How to apply and what to provide

1. Log in to the user panel, open the support ticket portal, and clearly state that you are requesting a refund.
2. Provide the relevant order number, plan name, payment method, and successful payment record. If more than one payment is involved, list the orders that need to be reviewed separately.
3. Wait for support to verify the order ownership, payment status, and application date, and provide any necessary additional information in the original ticket.
4. Once the refund arrangements are confirmed, use the same ticket to check progress and verify the payment account's transaction record.

Do not submit your account password or complete subscription link. Please redact personal information unrelated to verification from payment screenshots. If you cannot log in, first review the support information on the contact page. Do not post proof of payment on public pages.

Refunds and processing updates

Refunds are generally returned through the original payment method to the original payment account. Order verification, refund initiation, and the funds appearing in your account are separate steps. Timing depends on the completeness of the information, the payment provider's processing status, and receipt by the receiving account. This policy does not promise a fixed arrival time that has not been confirmed.

If the original payment method cannot process the return, support will explain why in the ticket and review available alternatives. Do not request payment to an unrelated third-party account before your identity and order ownership have been verified. If you receive a refund completion notice but the funds have not arrived, keep the notice and transaction records and follow up in the original ticket.

Payment method differences

This service supports Alipay, WeChat Pay, and USDT. For Alipay and WeChat Pay orders, refunds are generally processed through the corresponding transaction and returned to the original payment method. The payment provider's records determine where the funds appear. Refund status in the payment statement may update before or after the order status in the user panel.

USDT transfers cannot directly reverse an existing on-chain transaction. Before arranging a return, support must verify the original transaction record, network, and receiving address in the ticket. Do not change the network or address without confirmation. This policy does not set exchange rates, fee deductions, or refund amount rules in advance. If any of these details apply, they must be clearly explained and verified before processing; they cannot be used to reduce a promised full refund on their own.

Access after a refund and disputes

Once a refund is complete, the service access provided by that order ends. Check the user panel for the effective status. A refunded order does not become a free plan that can still be used; any other active orders should be checked separately.

If you disagree with the outcome, identify the disputed order, date, or refund amount in the original ticket and provide records that can be verified. VPNLanLan will review the specific records and explain the basis for its decision. Keep the original ticket to avoid missing information across separate requests.