VPNLanLan · Contact
Submit account, connection, billing, and refund requests through the dashboard. Your issue details and follow-up messages stay in one ticket, making it easier to track progress.
Use tickets for account and subscription questions, connection issues, data usage checks, payments, and refund requests. Open the ticket section in your dashboard, choose the topic that best fits your issue, and describe what happened.
Our team reviews requests manually, so response times depend on the complexity of the issue. Connection or order inquiries may require additional information.
View your ticketsWe do not currently publish a support email address. Submit account, order, and technical questions through your dashboard. Do not send information to email addresses from unverified sources.
We do not currently accept support requests by email or provide email response time estimates. Any future contact channels will be announced on this site.
We do not currently publish a Telegram contact account. Please use the ticket system. A matching brand name, profile picture, or group name alone does not verify an account's connection to VPNLanLan.
We do not currently accept support requests through Telegram or provide response time estimates there. Do not send account or payment information to accounts we have not verified.
Use a clear subject, such as “Can't connect after importing on macOS” or “Please check my subscription status after payment.” Describe the expected result, what actually happened, and what you did before and after the issue started. Avoid vague subjects like “It doesn't work.”
Include your platform, the client version shown in the app, the selected region or route name, when the issue occurred, and the exact error message. Say whether it happened on your home, work, or public Wi-Fi network, and list the troubleshooting steps you've already tried. If only one website or app is affected, mention that too.
Before submitting a ticket, check that your local network can access other websites and confirm that your subscription is active and imported into the client. For help understanding protocols or choosing a route, see the technical reference. Available routes are listed in your dashboard.
Describe the issue with your account. For payment questions, include the relevant order number from your dashboard, payment method, and order status. For data usage questions, say whether you have a monthly subscription or a data package. Monthly subscription data resets each month on the activation date; data packages remain valid until used and never expire.
Refunds are available within 30 days, no questions asked. To request one, submit a ticket stating that you want a refund and include the relevant order. See the refund policy for details. Check plans and billing terms on the pricing page.
Do not submit your account password, full subscription link, or sensitive payment credentials. Before uploading screenshots, hide subscription URLs, access tokens, and any personal information unrelated to troubleshooting.
After submitting a ticket, keep the original thread and add any new symptoms or screenshots there. If support requests information, provide only what is needed. Submitting duplicate tickets can split the conversation and does not guarantee a faster response.
We do not publish a fixed response time. Check for replies in your dashboard. No email address is required; you can get started with a username and password. If you already have an account, sign in with it so we can find the right subscription and order records.