Privacy Policy

Account and Order Information

No email address is required to create an account; a username and password are enough to get started. This service does not require an email address for registration. Do not include unrelated identity information in your username or support tickets. Account data includes your username, password verification data, and credentials needed to maintain your login session.

Subscription management requires us to retain your selected plan, order amount, payment status, transaction reference, data usage, and service status. This information is used to provide your subscription, verify payments, handle after-sales requests, and determine account entitlements. Support ticket content is used only to understand an issue, verify a request, and follow up.

No-Logs Policy and Connection Records

VPNLanLan follows a no-logs policy: it does not record which websites users visit through their subscription connections, retain browsing history, destination URLs, or communications, or create activity profiles linking users to their destinations.

This service does not persist individual connection logs or retain connection start and end records that could reconstruct a personal connection timeline. Temporary states used for authentication, traffic forwarding, and session management are cleared when a session ends or the state expires. Cumulative account data usage is used to measure plan usage and is not a record of browsing activity.

Website analytics are handled separately from subscription connections. The website may process page paths, referral categories, browser and device types, and network addresses generated by requests to understand site usage, diagnose errors, and identify unusual requests. This data is not used to build profiles of subscription activity.

Cookies and Local Storage

The user panel stores login credentials and necessary preferences locally to avoid repeated authentication when navigating between pages. Website analytics may use cookies to distinguish visits and aggregate referral sources. These identifiers are not used to read communications sent through subscription connections.

You can restrict cookies or clear site data in your browser settings. Clearing local credentials means you will need to log in again; restricting analytics storage may affect the completeness of website statistics. Log out and clear site data after using a shared device. Clearing browser storage does not delete your account or orders from the server.

Payment Processing and Data Sharing

This service supports Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment service or network, and their verification and transaction records are subject to their respective rules. VPNLanLan uses payment results and necessary transaction references to confirm orders. You are not required to submit payment passwords, private keys, or other payment credentials through support tickets.

Data is shared only to the extent necessary to provide the service, handle user requests, or meet applicable legal obligations. When coordinating with service providers, only the information needed to complete the relevant task is shared. Account data is not sold as an advertising audience list.

Retention Periods and Deletion Requests

Account data is retained for as long as needed to provide the service. Order and payment verification records are retained for as long as needed to process transactions, handle after-sales requests, and meet applicable legal retention requirements. Website analytics and diagnostic data are kept only until the relevant analytics, security, or troubleshooting purpose is fulfilled, then deleted or de-identified; they are not retained indefinitely.

You can request access to, correction of, or deletion of your account data through a support ticket in the user panel. We will verify account ownership before processing your request. Deletion may affect access to your login, subscription, and past support tickets. If data cannot yet be deleted due to an open transaction or legal requirement, we will explain why and restrict its use. Residual data in backups is cleared as backups are rotated and is not used for routine business operations.

How This Policy Is Updated

Changes to this policy will be posted on this page, and the last-updated month at the beginning will be revised. Significant changes to data collection purposes, processing scope, or user rights will be announced on the website or in the user panel. Where consent is required by law, we will request it separately.

If you have questions about this policy or specific data processing, submit a support ticket through the user panel and describe the account matter and scope of your request. Do not include passwords or complete subscription links. See the Terms of Service for other service rules.